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FAQ

Answers to some Frequently Asked Questions -

 

  • I ordered several different products, will they arrive together? No, all products are shipped separately in appropriate packaging.

 

  • Do you have a Breeder Club? Yes - visit the Breeder Club page to find out how to join us.

 

  • How long will my order take to arrive? Food orders usually arrive the next day if ordered before 12pm, however please allow up to 7 days for delivery. For all other products please allow 7 days for delivery.

 

  • How do I contact you? Email us info@thenaturaldoghub.co.uk or call 07912327711

 

  • Where are you located? UK, within the heart of The National Forest.

 

  • Are your products produced in the UK? Yes all of our products are produced in the UK.

 

  • I am a Breeder Club member but the Discounted prices are not showing? Make sure you log in before you start.

 

  • Are your foods completely Grain Free? Yes they are!

 

  • Will your food be able to help my dog with allergies? Eliminating grains is a good first step to finding out what it is your dog is allergic to. Food trials are key to this process and we are available to help guide you through selecting a meat source which may be suitable from our vast range.

 

  • How do I start using TNDH when I still have some old food left? Gradually mix in the new and decrease the old over a period of 7 days.

 

  • I am feeding what it says on the feeding guides but my dog looks too thin? Feed more! Guides are just that, an active, young and busy dog is going to require more intake than an older more relaxed dog.

 

  • Do you feed this to your own dogs? Yes we do! We currently have 6 German Shorthaired Pointers of varying ages which are weaned, reared and conditioned on this food. They are successfully shown and worked and we recently began agility training!

 

  • As a Breeder, do I receive any Discounts for my new puppy owners? Yes! We will provide you with a Discount Voucher for each new puppy owner giving them £10 off their first bag of Puppy food. Just make sure that you contact us to request the Discount Vouchers and we will post them out to you.

 

  • I applied to become a Breeder Club member, how do I know if I was successful or not? We will email you to activate your account. The email is titled Breeder Club Activation , check your Junk or Spam folders as sometimes it is hiding there.

 

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